Shipping, Warranty & Returns

SHIPPING

Orders containing product that is in stock will generally be shipped within 3 days. Exceptions to this are generally posted to advise of special events which prevent us from shipping. Orders requiring additional verification such as for security concerns, missing information, etc. may require additional processing time. These estimated shipping times are not guaranteed and are subject to change. Our team works to ensure that your order is shipped as soon as possible.

Most orders are shipped via UPS ground. Most International orders are shipped via DHL (orders shipping to Canada will be shipped via UPS).

For International orders, please email your order to [email protected] and one of our sales representatives will process the order.

Tracking numbers will typically be emailed once an order has been processed and shipped. 

WARRANTY AND REPAIR POLICY

sPOD offers a non-transferable 5-year limited warranty on electronic parts and components from manufacturers defects from the date of purchase. sPOD will repair or replace items in question and return them to Buyer at no charge. If the identical product is no longer available, sPOD will replace with a similar product of equal value. sPOD will not be responsible for any indirect or consequential damages in connection with defective merchandise. Exclusions: Products that have been subjected to abuse, misuse, accident, alteration, modification, improper installation, tampering, or any use other than the product’s designed purpose will void the warranty. The sPOD warranty excludes the following: Installation errors, abuse, misuse or crash damage, reverse polarity of battery cables, changing the 2 amp fuse for any other rated fuse, cutting off our connectors, splicing into our wires/harnesses, attaching anything other than our battery cables to our positive and negative terminal studs on our BantamX/SourceLT boards, changing our supplied switches (switch body), removing the actuators without using our specific actuator removal tool. This warranty shall be automatically voided if the items sent for warranty replacement are modified in any way or were not used as intended or applicable. Additionally, this warranty excludes normal wear and tear. NOTE: Any or all aftermarket brake controllers, hi-amp solenoids or any hi-amp relay that is attached to the same positive battery post will cause irreversible damage to the sPOD system. This will void all warranties. This warranty shall be automatically voided if the items sent for warranty replacement are returned with water/liquid/chemical damage to any electrical component. The buyer MUST provide a copy of the original invoice or have completed the online product registration. Shipping responsibilities and/or charges will be determined once a claim has been opened. sPOD systems will be repaired or replaced at manufacturer’s discretion. This warranty does not cover miscellaneous expenses, including, but not limited to, outside labor costs incurred for the installation, removal, replacement, and repair or troubleshooting. Please contact sPOD to assist with troubleshooting prior to uninstalling your entire system as the solution may not require that the system be removed. All claims must be made in writing by mail or e-mail directly to sPOD:

By Mail: sPOD
             2950 Norman Strasse Road
             San Marcos, CA 92069

By E-mail: [email protected]

RETURN AND REFUND POLICY

sPOD will accept returns within 30 days from receipt of merchandise under the following conditions: Merchandise needs to be returned unused, with all printed material and accessories enclosed. If not in it’s original condition or the product shows signs of installation, additional charges will be applied or may not be accepted. All returns must be accompanied with a return merchandise authorization (RMA) number (to be provided by sPOD at time of request) and a receipt of original purchase. To obtain an RMA number, please email [email protected] with your full name, invoice number, and part number of the item(s) you need to return. A 15% percent restocking fee will apply after 30 days. All shipping charges are at the buyer’s expense. The original shipping fees are non-refundable. We strongly recommend you insure all packages before shipping. We are not responsible for lost or stolen merchandise while in transit. We assume liability once the returned system has reached our facilities. Once your return shipment has been received and approved, your return will be processed. Failure to comply with the process and terms stated above may result in a processing delay and/or a refusal of the returned package.

The above warranties and policies are subject to change without prior notice.