Orders containing product that is in stock will generally be shipped within 3 days. Exceptions to this are generally posted to advise of special events which prevent us from shipping. Orders requiring additional verification such as for security concerns, missing information, etc. may require additional processing time. These estimated shipping times are not guaranteed and are subject to change. Our team works to ensure that your order is shipped as soon as possible.
Most orders are shipped via UPS ground. Most International orders are shipped via DHL (orders shipping to Canada will be shipped via UPS).
For International orders, please email your order to firstname.lastname@example.org and one of our sales representatives will process the order.
Tracking numbers will typically be emailed once an order has been processed and shipped.
RETURN AND REFUND POLICY
sPOD will accept returns within 30 days from receipt of merchandise under the following conditions: Merchandise needs to be returned unused, with all printed material and accessories enclosed. If not in it’s original condition or the product shows signs of installation, additional charges will be applied or may not be accepted.
All returns must be accompanied with a return merchandise authorization (RMA) number (to be provided by sPOD at time of request) and a receipt of original purchase. To obtain an RMA number, please email email@example.com with your full name, invoice number, and part number of the item(s) you need to return. A 15% percent restocking fee will apply after 30 days. All shipping charges are at the buyer’s expense. The original shipping fees are non-refundable. We strongly recommend you insure all packages before shipping.
We are not responsible for lost or stolen merchandise while in transit. We assume liability once the returned system has reached our facilities. Once your return shipment has been received and approved, your return will be processed. Failure to comply with the process and terms stated above may result in a processing delay and/or a refusal of the returned package.
The above policies are subject to change without prior notice.